You can pay online or at the rental counter when you collect your vehicle, using a Visa, Mastercard, American Express, Diners and hybrid cheque cards (debit card are not accepted). If you have paid online, please don't forget to bring the same card you made your booking with when you collect your rental car.

At the rental counter we simply hold an authorisation amount on your credit card which will only be debited for the final amount once the car has been returned.

We will do our utmost to meet your request however we cannot guarantee a specific vehicle make or model.

The liability is the amount you pay if your hire vehicle is damaged or stolen (or part thereof). The amount will depend on the vehicle you hire and whether you choose to reduce the liability by upgrading your level of waiver.

When you hire a vehicle with us, you have an option of standard waivers for vehicle damage (Collision Damage Waiver) and vehicle theft waiver (Theft Loss Waiver) or reduce your liability further with the super option.

If you have already booked your rental car and would like to upgrade your cover you can call B&B Car Hire direct or when collecting your rental car to reduce your liability.

If you have prepaid for your rental and cancel the booking a cancellation fee will be charged as follows:
 

• At least 3 complete days before 'pick up'  - The lower of (i) the full amount you have paid us, or (ii) R399.00.
• Less than 3 complete days before 'pick up' - The lower of (i) the full amount you paid us, or (ii) 3 days' worth of your booking.
• On day of 'pick up' or if you do not cancel and fail to show-up - No refund. We will retain the full amount.

If you have chosen to pay for your rental when you collect your vehicle there will be no cancellation fee if you cancel before 'pick up' but should you fail to collect the vehicle without cancelling a 'non-cancellation' fee of R399.00 will be charged.

• Cancellation or amendment to check-out date and check-out date less than 7 days before the check-out will attract a cancellation fee of up to 50% of the confirmed rental.
• If your rental is confirmed within the cancellation period, the full charges will be applied if cancelled.
• Once a rental is in progress, the full number of days booked will be charged if the vehicle is returned ealier.

B&B Car Hire accepts the following methods of payment:

• Credit card
• Hybrid cheque card
• B&B Car Hire corporate or travel voucher
• B&B Car Hire does not accept cash.
• B&B Car Hire does not accept debit cards.
• What defines a hybrid cheque card?
• The card must display the MasterCard or Visa logo.
• The numbers must be raised on the card, the same as a credit card, with the words "Cheque Card" reflected on the back or front of the card.
• B&B Car Hire will process cheque card rentals in the same manner as credit card rentals. The estimated authorisation amount will be held on the account for the duration of the rental and charged on termination.

Yes, all you need to do is contact B&B Car Hire and we will extend your car rental to the date and time advised. When extending a rental an additional authorisation will be reserved on your credit card straight away for the extra costs.

You will need to have the following when collecting your car:

• Credit card in the driver's name
• Valid driver's licence

If you have pre-paid for your car rental you will need to produce the same credit card that you used for the rental as well as the pre-paid voucher (unless stipulated that no voucher is required).

If you have received a reservation number (e.g. 4321-1234-ZA-1), your rental car has been booked and confirmed. There is nothing left for you to do but collect it.